Architects
This Privacy Policy explains how HOPS Architects (“we,” “us,” or “our”) collects, uses, and protects your personal information. We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act. HOPS Architects is the data controller responsible for your personal data. You can contact us via email at info@hopsarchitects.com or by mail at 11 Tremaine Close, London, SE4 1YF.
The Personal Data We Collect
We may collect, use, and store various types of personal data, including Identity and Contact Data such as your name, address, and telephone numbers. We also gather Professional Data like job titles and qualifications, Project Data including site addresses and property photos, and Audio and Visual Data from recorded calls or meetings. This information is collected through direct interactions with you via forms and emails, from third parties such as consultants and suppliers, or through public sources like planning portals.
Call and Meeting Recording and Transcription
We may record and transcribe telephone calls, online meetings, and other project-related discussions with clients and contractors. We do this for the purpose of training, maintaining accurate project records, and managing communications. Our lawful basis for this processing is our legitimate interests in effective project management and service improvement. We may use trusted third-party providers for these services, ensuring appropriate safeguards like Standard Contractual Clauses for international transfers. We only retain these recordings and transcripts for as long as reasonably necessary before they are deleted or anonymized.
Lawful Basis for Processing
We only use your data when the law allows us to, which most commonly includes the Performance of a Contract to carry out agreed architectural services. We also process information to meet any Legal Obligation, such as complying with professional standards, tax requirements, and AML regulations. Additionally, we rely on Legitimate Interests for recording meetings and developing our professional relationship with you. Finally, we process data based on Consent in instances where you have specifically opted-in to receive marketing communications.
Data Retention
We retain your personal data only for as long as necessary. To comply with professional indemnity insurance and statutory requirements, project-related data (including relevant transcripts) is typically retained for 12 years following project completion.
Third-Party Sharing
We may share your data with specialist consultants (e.g. structural engineers), local planning authorities, and our secure IT/software providers. We do not sell your data to third parties.
Your Legal Rights
Under UK GDPR, you have several specific rights regarding your personal information. You may request access to your personal data, which includes obtaining copies of any recordings or transcripts we hold. You also have the right to request the correction of any inaccurate data, as well as the right to request the erasure or restriction of your data’s processing. Furthermore, you may withdraw your consent at any time in instances where we rely on it for marketing purposes. To exercise any of these rights, please contact us at info@hopsarchitects.com.
Right to Lodge a Complaint
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues, if you believe your data has been handled incorrectly. We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us at info@hopsarchitects.com in the first instance. You can find more information or lodge a formal complaint by visiting the ICO website at ico.org.uk.
Cookies
Our website does not use cookies and does not track your behaviour across the internet.
Last updated. 15.05.2026
This Privacy Policy explains how HOPS Architects (“we,” “us,” or “our”) collects, uses, and protects your personal information. We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act. HOPS Architects is the data controller responsible for your personal data. You can contact us via email at info@hopsarchitects.com or by mail at 11 Tremaine Close, London, SE4 1YF.
The Personal Data We Collect
We may collect, use, and store various types of personal data, including Identity and Contact Data such as your name, address, and telephone numbers. We also gather Professional Data like job titles and qualifications, Project Data including site addresses and property photos, and Audio and Visual Data from recorded calls or meetings. This information is collected through direct interactions with you via forms and emails, from third parties such as consultants and suppliers, or through public sources like planning portals.
Call and Meeting Recording and Transcription
We may record and transcribe telephone calls, online meetings, and other project-related discussions with clients and contractors. We do this for the purpose of training, maintaining accurate project records, and managing communications. Our lawful basis for this processing is our legitimate interests in effective project management and service improvement. We may use trusted third-party providers for these services, ensuring appropriate safeguards like Standard Contractual Clauses for international transfers. We only retain these recordings and transcripts for as long as reasonably necessary before they are deleted or anonymized.
Lawful Basis for Processing
We only use your data when the law allows us to, which most commonly includes the Performance of a Contract to carry out agreed architectural services. We also process information to meet any Legal Obligation, such as complying with professional standards, tax requirements, and AML regulations. Additionally, we rely on Legitimate Interests for recording meetings and developing our professional relationship with you. Finally, we process data based on Consent in instances where you have specifically opted-in to receive marketing communications.
Data Retention
We retain your personal data only for as long as necessary. To comply with professional indemnity insurance and statutory requirements, project-related data (including relevant transcripts) is typically retained for 12 years following project completion.
Third-Party Sharing
We may share your data with specialist consultants (e.g. structural engineers), local planning authorities, and our secure IT/software providers. We do not sell your data to third parties.
Your Legal Rights
Under UK GDPR, you have several specific rights regarding your personal information. You may request access to your personal data, which includes obtaining copies of any recordings or transcripts we hold. You also have the right to request the correction of any inaccurate data, as well as the right to request the erasure or restriction of your data’s processing. Furthermore, you may withdraw your consent at any time in instances where we rely on it for marketing purposes. To exercise any of these rights, please contact us at info@hopsarchitects.com.
Right to Lodge a Complaint
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues, if you believe your data has been handled incorrectly. We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us at info@hopsarchitects.com in the first instance. You can find more information or lodge a formal complaint by visiting the ICO website at ico.org.uk.
Cookies
Our website does not use cookies and does not track your behaviour across the internet.
Last updated. 15.05.2026